At 1300 Melbourne Taxi Booking, we aim to keep our Premium Service clear, fair, and reliable. This Cancellation and Refund Policy explains how bookings, cancellations, and refunds are handled, so you always know what to expect when travelling with us in Melbourne.
Booking Cancellations
We understand that plans can change. Customers may cancel a booking by contacting our support team as early as possible. To ensure smooth operations and fair use of our service, the following conditions apply:
- Cancellations made well in advance of the scheduled pickup time may be eligible for a full refund.
- Late cancellations may attract a cancellation charge to cover driver allocation and operational costs.
- No-shows, where the vehicle arrives at the pickup location and the customer does not travel, may not be eligible for a refund.
Refund Eligibility
Refunds are considered based on the timing of the cancellation and the type of service booked, including Airport Transfer, Corporate Transfer, Hotel Transfer, Event Transfer, Parcel Delivery, and Wedding Transfer.
- Approved refunds are processed using the original payment method.
- Refund processing times may vary depending on the bank or payment provider.
- Any applicable transaction or service fees may be deducted where allowed.
Service Changes and Delays
If a booking needs to be changed, we recommend informing us as soon as possible. While we do our best to accommodate changes, availability of vehicles such as Premium Service cars or Maxi Van options may vary.
Contact and Support
For cancellations, refunds, or questions about this policy, our team is available to assist. We are committed to providing dependable taxi services across Melbourne with honesty, transparency, and customer care at the centre of everything we do.
